Refund Policy

Refund Conditions

Music Save Me provides a limited refund policy. The following are the detailed refund conditions:

Full Refund Conditions

You may apply for a full refund only when both of the following conditions are met simultaneously:

1. Time Condition: Apply for refund within 7 days after purchasing credits
2. Usage Condition: Your remaining credits must be greater than 90% of the purchased credits

Refund Explanation

• Meeting Conditions: When both conditions above are met simultaneously, we will provide a full refund
• Not Meeting Conditions: If either condition is not met, no refund will be provided
• Credit Calculation: Remaining credits include all unused purchased credits, excluding daily check-in credits and sign-up bonus credits

Refund Application Process

How to Apply for Refund

1. Contact Support: Send email to support@musicsave.me
2. Provide Information:
   • Your registered email address
   • Order number or purchase time
   • Reason for refund request
   • Screenshot of current remaining credits

Processing Time

• Review Time: 1-3 business days after receiving application
• Refund Time: 5-10 business days to original payment method after approval
• Notification Method: Email notifications about refund progress

Special Situation Handling

Technical Issues

For the following technical issues, we may provide additional refunds or credit compensation:

• Service unavailable for extended periods due to platform issues
• Serious AI music generation feature malfunctions
• Incorrect credit deductions due to system errors

Violation of Usage Policy

No refunds will be provided in the following situations:

• Usage behavior violating Terms of Service
• Malicious credit farming or abuse of the credit system
• Account banned for generating prohibited content

Refund Limitations

General Limitations

• Limited number of refunds per account to prevent policy abuse
• Refunds for discounted credit packages will be calculated at the discounted purchase price
• For credits purchased through third-party platforms (e.g., Apple App Store), refund policies follow the respective platform's policies

Credit Validity

• Expired credits are not included in refund calculations
• Credits continue normal usage and expiration during the refund application period

Contact Us

For refund-related questions, please contact:

Email: support@musicsave.me
Response Time: 24-hour response time

Policy Updates

We reserve the right to modify this refund policy at any time. Policy changes will be published on this page and registered users will be notified via email. Continued use of the service indicates acceptance of the updated refund policy.

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